Returns Policy

Delivery Related


We deliver most of our orders through our courier partners such as DTDC, Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

We can ship at international location once the order is confirm.

We deliver your order within 3-5 working days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

Items will be dispatched within 3 working days of order placement. We strive to dispatch your order as soon as possible. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

Free delivery across India.

Returns & Refunds


14 Day Return Policy
We offer you complete peace of mind while ordering at Biotrex Nutritions – you can return all items within 14 days of order placement. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of purchase. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

Nutrition:
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return.
Please consult with the doctor before buying the product.
Beauty Products :
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered. Some special rules for promotional offers may override “Biotrex Nutrition’s 14 Day Returns Policy”.
In case of any queries, please write to our customer care on customer@bio-trex.com or call us on 079 40074428.

Once you have requested the cancellation of item(s) in your order, Biotrex will complete the cancellation and initiate the refund. The money will be refunded back to the payment mode/account that was originally used to make the transaction.

Account Related


It is easy to update your HealthKart account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on HealthKart. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your HK cash and your wishlist.


Order Status Related


Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.


Payment Related


There are zero hidden charges when you make a purchase on Biotrex. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

There are zero hidden charges when you make a purchase on Biotrex. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.

If you are not comfortable making an online payment on .com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order. Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for COD is Rd 10,000. Rs 30 COD charges for orders under Rs 500.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

In case your order is not successful and Biotrex BN cash has been deducted from your account we would proactively initiate refund within 3 days.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on sales@bio-trex.com or please give us a call with your order number for any clarification.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

Terms & Conditions


Biotrexnutritions.com (‘Website’) is an online service owned, operated and managed by Bright Lifecare Private Limited (‘Biotrexnutritions’ or ‘we’ or ‘us’). In using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at marketing@biotrexnutritions.com or call us on 079 4007 4428 . We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Biotrexnutritions. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by Biotrexnutritions or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.

We have taken all care and precaution to try and provide accurate data and information. In the preparation of the content of this Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT. Services however are listed exclusive of service tax as rules for service tax vary with different services. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All products/services and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions of this User Agreement. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order. No act or omission of BIOTREXNUTRITION prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address or phone number, we will notify you by email and/or phone number, as the case may be, as soon as possible to confirm receipt of your order and email/contact you again to confirm dispatch and therefore acceptance of the order.

Being eligible to use and by using the website/ transacting on the Mobile App or through any other mode of communication/ by making any purchase during the aforesaid tenure, User hereby agree to be bound by this Terms of Use;
User is hereby authorised to use the website for lawful purpose and for the purposes as mentioned under the policies of the Biotrexnutritions and Google only, any violation to the policy will lead to strict legal action against the User in terms of the policies and applicable laws;
Biotrexnutritions strives to provide best prices possible on products and services to users buying or availing from the Website. However, Biotrexnutritions does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability on the Biotrexnutritions ;
Biotrex has a network of vendors and reserves the right to pass on the orders to any of the vendor for fulfillment.
The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;
All offers on Products shall be for limited stocks and are for limited period(s). Biotrexnutritions may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly; A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Biotrexnutritions ;
We don’t run the promotions that prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and without obtaining the user’s explicit consent promotions that represent our services in a way that is not accurate, realistic, and truthful;
All products sold on Biotrexnutritions.com through our sellers are genuine. All sellers listing their products on Biotrexnutritions.com are required to enter an agreement to list and sell only genuine products. And sellers determine the prices of the products they sell. We guarantee the condition of the item you buy when you purchase from sellers on Biotrexnutritions.com. However this guarantee is not applicable for manufacturing defects. In case of Cash back offers extended by banks during the aforesaid period, user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer;
Biotrexnutritions may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons whatsoever, cancel the orders placed by Users. Biotrexnutritions decision of cancellation of order shall be final and Biotrexnutritions shall not be liable for such cancellation(s) whatsoever;
Expected delivery time as mentioned on website may vary than the usual time of delivery;
Biotrexnutritions strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Biotrexnutritions may, at its discretion, either contact User for instructions or cancel the User’s order and will notify the User about such cancellation;
Biotrexnutritions shall have right to modify the price of a product or service any time, without any prior information;
Cancellation by Biotrexnutritions : There may be certain orders that Biotrexnutritions is unable to accept and must cancel. Biotrexnutritions reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accept and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, without limitation, nonavailability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Biotrexnutritions credit and fraud avoidance department;
Biotrexnutritions may also require additional verifications or information before accepting any order. Biotrexnutritions will contact the User if all or any portion of User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after credit card has been charged, the said amount will be reversed back in User’s credit card account;
Cancellation by the User: In case of requests for order cancellations, Biotrexnutritions , at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Biotrexnutritions receives a cancellation notice and the order has not been processed/ approved by Biotrexnutritions , Biotrexnutritions shall cancel the order and refund the entire amount to User within a reasonable period of time;
Biotrexnutritions will not be able to cancel orders that have already been processed, it is pertinent to note that the Biotrexnutritions has the full right to decide whether an order has been processed or not. User hereby agree and undertakes that the decision taken by the Biotrexnutritions is acceptable to User and User shall not create any dispute on the decision taken by Biotrexnutritions on cancellation;
Biotrexnutritions reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Biotrexnutritions as per certain criteria. Biotrexnutritions Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
Products ordered are not for self-consumption but for commercial resale;
Multiple orders placed for same product at the same address;
Bulk quantity of the same product ordered;
Invalid address given in order details;
Any malpractice used to place the order.
Biotrexnutritions Reserve the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to user;
Limitation of Liability: Under no circumstances Biotrexnutritions liability shall exceed giving the User a replacement of the same product/ alternate product of the same value;
These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in New Delhi (India) only.

You shall not use the Website for any of the following purposes: Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorised access to other computer / network systems.
Interfering with any other person’s use or enjoyment of the Website.
Breaching any applicable laws.
Interfering or disrupting networks or websites connected to the Website.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You are not permitted to host, display, upload, modify, publish, transmit, update or share any information on the Website that
belongs to another person and to which you do not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource including the Website;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
You are also prohibited from:
violating or attempting to violate the integrity or security of the Website or its content; transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of services by us;
intentionally submitting on the Website any incomplete, false or inaccurate information; making any unsolicited communications to other users of the Website;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
copying or duplicating in any manner any of the content on the Website or other information available from the Website;
framing or hotlinking or deeplinking any content on the Website.